Privacy policy

PRIVACY POLICY

Effective Date: December 31, 2030
Last Updated: September 17, 2025

1. Introduction

At Uplife, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our internal platform and services. By using Uplife, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

Create and manage your account
Use our platform features and services
Contact our support team
Participate in surveys or feedback collection

This information may include:

Name and contact information (email address, phone number)
Account credentials and authentication data
Communications with our support team
Any other information you choose to provide

2.2 Information Collected Automatically
We automatically collect certain information when you use our platform:

Usage data and analytics (features used, time spent, click patterns)
Device and browser information
IP addresses and location data
Log files and error reports
Cookies and similar tracking technologies

2.3 Information from Third-Party Integrations
If your organization connects Uplife with external services (e.g., Zoom, Microsoft Teams, email services), we may collect relevant information necessary to support and maintain those integrations. The scope of collected data depends on the permissions granted during the integration process.

3. How We Use Your Information

We use your information to:

3.1 Operate and Maintain the Platform

Create and manage user accounts
Provide our core services and features
Process and respond to your requests
Deliver customer support and technical assistance
Monitor platform performance and troubleshoot issues

3.2 Communication and Engagement

Send service-related notifications and updates
Provide information about new features and improvements
Respond to your inquiries and feedback
Send marketing communications (with your consent)

3.3 Analytics and Improvement

Analyze usage patterns to improve our services
Conduct research and development
Generate aggregated, non-identifying statistics
Enhance user experience and platform functionality

3.4 Legal and Security Purposes

Comply with applicable laws and regulations
Protect against fraud, abuse, and security threats
Enforce our terms of service and policies
Respond to legal requests and law enforcement

4. Email Services and Compliance

4.1 Email Communications

When we send emails through our platform, we ensure:

All email recipients have provided explicit consent
Marketing emails include clear unsubscribe mechanisms
We maintain bounce rates ≤ 5%, unsubscribe rates ≤ 1.4%, and spam complaints ≤ 0.08%
Sender identity is clearly communicated in all messages

4.2 Prohibited Content

We do not allow the transmission of:

Spam or unsolicited commercial messages
Illegal, harmful, or threatening content
Content that violates intellectual property rights
Malicious software or phishing attempts
Content that promotes illegal activities

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers to operate our platform:

Cloud hosting and infrastructure providers (AWS, Google Cloud)
Email delivery services (Mailgun)
Analytics and monitoring tools
Customer support platforms
Payment processors (for paid services)

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or regulatory requirements
Protect our rights, property, or safety
Investigate potential fraud or security breaches
Respond to emergency situations

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

6. Data Security

We implement robust security measures to protect your information:

6.1 Technical Safeguards

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security audits and vulnerability assessments
Intrusion detection and prevention systems
Secure backup and disaster recovery procedures

6.2 Organizational Measures

Employee training on data protection
Limited access to personal information on a need-to-know basis
Regular security awareness programs
Incident response procedures

Despite our security measures, no system is completely secure. We encourage users to use strong passwords and report any suspicious activity.

7. Data Retention

We retain your information only as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Fulfill legitimate business purposes

When information is no longer needed, we securely delete or anonymize it. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses
Adequacy decisions by relevant authorities
Other legally recognized transfer mechanisms

9. Your Rights and Choices

Depending on your location, you may have the following rights:

9.1 Access and Portability

Request access to your personal information
Obtain a copy of your data in a portable format

9.2 Correction and Updates

Request correction of inaccurate information
Update your account and profile information

9.3 Deletion and Restriction

Request deletion of your personal information
Request restriction of processing in certain circumstances

9.4 Objection and Withdrawal

Object to certain types of processing
Withdraw consent for marketing communications
Opt-out of non-essential cookies and tracking

To exercise these rights, please contact us at hello@uplife.space.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your login session
Remember your preferences
Analyze usage patterns
Provide personalized experiences

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through:

Email notifications to registered users
Prominent notices on our platform
Updates to the effective date of this policy

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: hello@uplife.space.
For EU residents, you also have the right to lodge a complaint with your local data protection authority.

This Privacy Policy is designed to be transparent about our data practices while ensuring compliance with applicable privacy laws and regulations. We are committed to maintaining your trust and protecting your privacy.